You have the right to know how every piece of your information, every transaction, and every activity is kept secure. Joya9 Joya9 hides nothing from you.
Every data transfer between your device and our servers is encrypted using 256-bit SSL protocol.
Joya9 Joya9 will never sell or rent your personal information to advertisers or third parties. That is our commitment to you.
Member deposits are held in a dedicated, secure bank account entirely separate from the company's operational funds.
Our AI-powered fraud detection system monitors for suspicious activity 24/7 and alerts you in real time.
When you close your account, your personal data will be permanently deleted, except where retention is required by law.
Enabling two-factor authentication (2FA) ensures your account remains secure even if your password is compromised.
We collect certain information when you register and use our services at Joya9 Joya9. This data is collected to improve service quality and keep your account secure.
| Data Type | When It Is Collected | Required? |
|---|---|---|
| Identity Name, date of birth, NID number |
During Registration & KYC Verification | Yes |
| Contact Mobile number, email |
At the time of registration | Yes |
| Financial bKash/Nagad number, transaction history |
At the Time of Payment | Yes |
| Technical IP address, device information, browser type |
Automatically at the start of each session | Automatic |
| Activity Game history, betting records |
During each game/bet | Automatic |
Please note: Joya9 Joya9 never stores your full password, bank card number, or PIN. If you receive an email or message requesting such information, it may be fraudulent — please notify us immediately.
Joya9 Joya9 uses your information only for defined purposes. It is never used for anything unrelated to those purposes.
Joya9 Joya9 does not share your information with third parties for advertising purposes. Personalized promotions are sent exclusively through our own platform.
Joya9 Joya9 uses cookies and similar technologies on its website to enhance your browsing experience and ensure the site functions properly.
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging in to the site.
Joya9 Joya9 has a clear policy – your data is never sold for profit. Information may only be shared in the limited circumstances outlined below:
Our commitment: Joya9 Joya9 never sells your information to advertising companies, data brokers, or marketing agencies. This commitment is at the heart of our privacy policy.
Joya9 Joya9 employs the highest industry-standard security technology. There is absolutely no compromise when it comes to protecting your data and funds.
Joya9 Joya9 does not retain any data longer than necessary. Each category of data is subject to its own separate retention policy.
Regulatory authorities or legal obligations may require the above retention periods to be extended. In such cases, access to the relevant data is restricted and used solely for legal purposes.
As a Joya9 Joya9 member, you have a number of rights over your own data. We fully respect and honor these rights.
You may request to know what information we hold about you.
You may request that incorrect or outdated information be updated.
You may request deletion of your data, provided there is no legal obligation requiring us to retain it.
Export your data in a structured, portable format.
You may request that we stop using your information for specific purposes.
You may file a data protection complaint directly with us.
To exercise these rights, contact us at the support email [email protected] Write to us at. We typically respond within 15 business days.
Joya9 Joya9 is strictly not intended for anyone under the age of 18. We rigorously enforce this age restriction.
If you believe your child is using Joya9 Joya9, please contact our support team right away — we will take immediate action.
Joya9 Joya9 reserves the right to update this Privacy Policy as needed. If significant changes are made, you will be notified by email or through an in-platform notification.
Continued use of the site after any policy update will be considered acceptance of the revised terms. If you do not agree with the changes, you are always free to close your account.
The date of the most recent update is shown at the top of this page. We recommend checking back here from time to time.
For any privacy-related questions, complaints, or requests, please contact the Joya9 Joya9 Data Protection Team:
We take all privacy-related complaints with the utmost seriousness. For every complaint, Within 48 hours Initial response and Within 15 business days We aim to provide a resolution.